Cancellation & Refund Policy
Clear terms governing order cancellation, withdrawal, return inspection and refund procedures.
Clear terms governing order cancellation, withdrawal, return inspection and refund procedures.
1. Order cancellation
You may request cancellation before your order enters shipment preparation by quoting the order number through your account or by emailing info@kimyamarket.com. If the product has been sourced, custom packed, divided or dispatched, the request is reviewed under the return and withdrawal rules below.
2. Right of withdrawal and period
For distance orders placed as a consumer and eligible for withdrawal, written notice may be given within 14 days of delivery. Transactions by companies, merchants and corporate buyers acting for commercial or professional purposes may not qualify as consumer transactions; the special terms in the quotation, proforma invoice and sales agreement then apply.
3. Return eligibility
A returned product must be unopened, unused, in its original packaging with the safety seal intact, with readable labels and lot numbers, and suitable for resale. The invoice, delivery note and technical documents must accompany it. Chemicals must be packed in accordance with transport and storage rules and must not be shipped without authorization.
4. Products excluded from withdrawal
To the extent permitted by law, withdrawal is unavailable for goods custom prepared, divided, mixed or repackaged for the buyer; goods whose seal has been opened and which cannot safely or hygienically be resold; perishable raw materials; or products whose storage conditions have been breached. Returns of dangerous goods are additionally subject to transport regulations and manufacturer approval.
5. Damaged, incomplete or incorrect delivery
If leakage, crushing, tearing or a broken seal is visible on delivery, ask the carrier to record the damage and notify us with photographs within 48 hours without using the product. For an incorrect product, shortage or verified quality nonconformity, we will offer the appropriate remedy after review: replacement, completion or refund.
6. Inspection and refund
Returned goods are inspected for packaging, lot, quantity and storage compliance. Accepted returns are refunded within statutory periods, where possible through the original payment method. Bank or payment-provider posting times are outside Kimyamarket’s control. Damage, shortage, special transport or lawful disposal costs caused by the buyer may be deducted.
7. Return request
Provide the order number, buyer/company name, product, lot, quantity, reason and supporting photographs. Do not ship chemicals before receiving written authorization and transport instructions. Contact info@kimyamarket.com or +90 212 555 04 90.